Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not, you can request a return within 30 days of delivery.

Eligibility for a return

  • The item must be unused, in its original condition and in its original packaging, with all accessories (including the charging cable and manual).
  • Contact us first. Please do not ship anything back without our written approval, because we use third-party warehouses and returns sent to the wrong address cannot be refunded.

How to request a return

  1. Email us at candiajp10@gmail.com with your order number and the reason for the return.
  2. We will reply within 1–2 business days with instructions and the return address.
  3. Ship the item back using a trackable service and keep your tracking number.

Return shipping

For returns because you changed your mind or the item did not fit, the customer pays return shipping costs. Original shipping charges are not refundable.

Refunds without a return

For some orders, we may offer a partial or full refund without asking you to send the item back, and you may keep the product. This is decided case by case and is always our choice. If we offer it, we will confirm the amount by email before issuing the refund.

Damaged, defective or incorrect items

If your order arrives damaged, does not work properly, or is not what you ordered, email us within 30 days of delivery with your order number and clear photos or a short video. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or PayPal may take additional time to post the refund.

Items we cannot accept back

  • Items damaged by misuse, water, incorrect charging or modification.
  • Returns sent without our prior approval.

Order cancellations

You can cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, it cannot be cancelled, but you may return it under this policy.

Questions

Contact us at candiajp10@gmail.com.